24/7 Customer Support in Website Hosting
All our Linux website hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting services before you make a purchase or you are an existing client and you have any kind of question or some problem, you'll be able to contact us anytime, including holidays and weekends. We have numerous channels to get in touch with us - several phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; email messages and support tickets for more technical issues or any matters that need longer time to research and fix. Unlike many other website hosting providers, our trouble tickets feature a warranted maximum reply time of only 1 hour, which means that regardless of what your problem is, it will be resolved on time and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get quick help, particularly when your site is not functioning efficiently for whatever reason. All our semi-dedicated packages feature 24/7 customer and technical support, thus if something comes up, you can use several ways to let us know - phone line with a couple of local numbers around the globe, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and general issues, which means that in case you don't have an account yet, for example, you're able to get extra information about our services, or we will help you with simpler technical issues. The other two options are for solely technical troubles or everything which is more time-consuming as it is quicker to follow the dialogue between you and our technical support crew. The guaranteed maximum reply time for them is merely 1 hour, the regular one - 15-20 minutes, so you will not need to wait for a whole day in order to get support like you may need to do with other service providers.
24/7 Customer Support in VPS Hosting
When using our VPS hosting, you will never have to wait for more than one hour to receive support for any difficulty that you may encounter regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all tickets that you open via your billing Control Panel or email messages which you send to our technical support team. We have local telephone numbers in a number of countries worldwide as well as a live chat service where we can easily help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 via the numerous ways of communication, so no matter what your question or issue is, there will always be someone to help you out in a timely manner. If you need assistance with third-party software, that you cannot install or which gives you problems, you will be able to reap the benefits of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server packages that we offer include 24/7 support via various means of communication and with a 1-hour max answer time guarantee. In case you want to learn more about the plans or you have any kind of general or billing questions, you can phone one of the local numbers we have internationally or you could use our live chat support and speak to a live agent. For entirely technical difficulties which need assistance from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail message, since all of these channels are more appropriate to keep track of a specific matter. The reply time for them rarely surpasses 30 mins, so you can forget about waiting for an entire day to get support. Our support service is available for all server-related issues, which includes the pre-installed software. If you need assistance for third-party apps, you may consider ordering the Managed Services upgrade that we offer with all packages.