Customer Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Each help request you send to us will be dealt with within maximum 60 minutes. If your support ticket or email needs additional assistance from an admin, we will forward it and leave a comment to let you know that your case is being examined. If you order the Admin Services package, any of the services included there will be completed at a time that suits you.
A First–Class Support Service
Should you require any assistance while working with our Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server for you, do not hesitate to get in touch with our technical support staff at any moment via the ticketing system. Besides, should you need help administering your server, you can order our Admin Services package, which includes OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting procedures, data backup hard drive storage space, etcetera.
An Easy–to–Navigate Help Section
Our Control Panel has been installed by default for every Linux dedicated servers hosting package. Among its features is a rather handy integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most help articles in addition video versions that show all the operations that you can carry out in a highly illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each Control Panel section.