If you have purchased a web hosting package and you have certain inquiries with regard to a specific feature/function, or in case you have faced some issue and you require assistance, you should be able to get in touch with the respective tech support staff. All web hosting companies deploy a ticketing system irrespective of whether they provide other ways of contacting them along with it or not, because of the fact that the most effective way to tackle a problem most often is to submit a ticket. This mode of correspondence makes the responses sent by both parties simple to track and allows the customer service team representatives to escalate the case in case, for instance, an administrator has to interfere. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you will have to have no less than two different accounts to contact the client support staff and to actually manage the hosting space. Constantly logging in and out of different accounts may be a drag, not to mention the fact that it takes a lot of time for the majority of hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Website Hosting

Our Linux website hosting come with an integrated support ticket system, which is an integral part of our in-house built Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will allow you to manage everything associated with the hosting service itself in the exact same location – invoices, web files, e-mails, support tickets, etc., avoiding the need to go through different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just a few clicks of the mouse without needing to sign out of your hosting Control Panel. During the process, you may choose a category and our system will offer you a number of informational articles, which will give you more info and which may help you fix any specific problem even before you send a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We find it far more convenient to manage everything in one single place, so we’ve incorporated a support ticket system into the in-house developed Hepsia Control Panel, which is offered with every single semi-dedicated server account. This will permit you to handle the correspondence with our customer care staff together with your files, so you will not need to remember additional sign-on credentials for a different admin console. You’ll be able to send a new ticket or to track the status of an old one with no more than a couple of mouse clicks whilst you are browsing the content within your account. Plus, you can search through older tickets using an intelligent search box or check relevant FAQ articles, which contain solutions to common issues. The built-in trouble ticket system is monitored 24/7 with the maximum response time being only 1 hour, so there’ll always be someone to help you out.