One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can forget about waiting around for hours and hours on end, or even all day, to receive a reply to a support ticket or an email. Irrespective of when you contact us, we’ll lend you a helping hand within less than 1 hour with any technical and sales queries you might have. In fact, our real reaction time almost never exceeds 20-30 minutes. Since we’re at your disposal 24-7-365, you’ll always obtain support in a timely fashion and we know precisely how important this is in the digital world. Soon after you contact us, we will reply to your questions. If you face any technical predicament, we will take care of it for you, or we will give you all the required information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take full advantage of our remarkably fast support service. You’ll receive an answer to any support ticket submitted from the hosting Control Panel or e-mail sent to our tech and customer support team in no more than sixty minutes. The response time is guaranteed and it applies regardless of the matter – technical or billing. It often takes significantly less time to examine and eliminate a problem. We will give you more info in case the solution involves something that has to be done on your end. If you contact us during weekends or official holidays, the response time will be precisely the same and due to the fact that our support team is on duty 24/7/365, you’ll get prompt help for virtually any general, billing or technical issue irrespective of the hour at which you contact us.