Phone Support in Website Hosting
We believe that being able to speak with a live consultant is rather important, that's why we have three support lines globally (Australia, USA and UK) and you're able to contact us on the phone for 14 hours every day. If you consider purchasing one of our Linux website hosting, for instance, you're able to give us a call and find out more about our services before placing your order in order to be sure that we cover all the system requirements for your web sites. After the purchase, you can call us about all the sales and / or billing problems you may have, or get any general or basic tech info that you need. We have tried to find the optimal balance between phone and ticket support, so for entirely technical matters you have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always someone to assist you when you have any questions about the semi-dedicated server plans that we supply. Whether you need to know more about the plans, you have a billing issue or some general problem, you can give us a call. Though some more technical issues may require a support ticket in order to give time to our technical support crew to analyze, we are able to assist you with numerous tech questions on the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you're in another country, we also have a global number where you will be able to reach us.